Returns, Refunds & Exchanges 

NamiCharms accepts returns and exchanges (** exclusions apply). Please contact us within 14 days of receiving your item via email at or by phone at 916-612-8509.  Items should be shipped back in a bubble envelope with tracking to :

PO Box 4996
El Dorado Hills, CA 95762
Please include your order # and what you are requesting. Contact information can be useful as well should we have any questions.

Once the return is received your request for a refund will be processed. Free shipped items will be refunded minus the $3.99 shipping cost .

Exchange requests will be require you to pay a shipping cost and any additional costs associated with your exchange request should there be any. You will be send a link to purchase. 

** Exclusions - We do not accept  returns for 13" & 14" necklaces as well as any special sizes ordered thru a listing created for you . Orders over $200 will be evaluated but maybe excluded.